Carole, make sure you write a letter of complaint to Wella's head office, provide the batch number (if there is one on the packet) and give them a bit of a serve . I am over bad customer service and it feels so nice to send a nastygram to those who take our money and don't deserve it!

I hope your hair is better soon .

Did you watch the cricket last night? I wish Ponting hadn't made a tonne so Messers Fleming, Cairns and Vettori could have stayed on TV longer, but oh well! I hope they can do something like that every year for charity as it was a fantastic game!