Sorry you had a bad day, Amy! I do not have to deal with customers, but the people with in my company can be very rude. Thank God I am in a position to say something back to them.

It must be something in the water, I swear! People are very rude these days! You can confront others without being a total jerk! It really is possible. I am sure she would have gotten her money back and sent to the Vet courtesy of Petco if she came in with a better attitude!

Sorry about Nebo. Draker has his bad days too. He has had so much training (and my Bank account can prove it!) yet sometimes he acts like he was never taught his manners. It gets better as they grow up, though. I could never be upset with him for too long. I am sure Nebo worked his charm on you too!