Quote Originally Posted by blue View Post
99% uptime does not happen without 24/7 support.

If Puck is selling 99% uptime he had better be on call 24/7, and that would be a company I would depend on if he can deliver.

Last employer also sold 99% uptime, the owner and half the techs where on call 24/7. My current employer sells 99% uptime and 24/7 support.
A 10,000 ft comment on this general idea....

To put it in simple terms... 99.999% uptime (5 MINUTES of down time a year) can be done. It can. But it is REALLY expensive. Think about what you are asking for there? Its not just a fault tolerant server you are asking for. Its a fault tolerant switch, power supply, internet connectivity (on the same DNS name) etc... It can be done. Its just not for most clients.

IT is WAY more complex than the average end user understands. Its not 'magic' that makes Pet Talk appear on your screen or your email show up in your inbox...