Quote Originally Posted by Daisy and Delilah View Post
Very good, Richard. In my book there is no reason whatsoever that a person should take abuse from a customer. The employee is a human being and no less important than anybody else. I am probably one of the most considerate people anyone has ever had to deal with. No one is better than me and I am no better than anyone. I always treat people with respect because you never know when you might need that person's help.
Thanks,

I want to say that LH has a unique view of the situation.

He MUST look after the welfare of his whole work crew and he probably has to write a ream of reports when people go off.

I know EX-FRIGGING-ACTLY why you flinched when you read the story.

Responsibility is a frigging heavy thing, when something goes wrong. People stop, turn and look at YOU, to see your response.

You gave the perfect answer.

Even if I played on a beer league softball team? I'd want you calling balls and strikes.

DD,

I laugh at it now, but I had a woman who's surgery I had to cancel tell me,
"If I die? I'll sue you!"

This gal had a breast mass and I had to eff with her because the doctor had a more "emergent" case?

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My mom worked in retail for 30 years.

During Christmas she worked from 8 a.m. until 12 midnight, sometimes.

She would tell stories of people being total AHs to her.

THat's where I got my "be fair to everyone" mantra.