Very good, Richard. In my book there is no reason whatsoever that a person should take abuse from a customer. The employee is a human being and no less important than anybody else. I am probably one of the most considerate people anyone has ever had to deal with. No one is better than me and I am no better than anyone. I always treat people with respect because you never know when you might need that person's help.

The Golden Rule is very important to me and always has been. Treat people the way you want to be treated. This man was hit in the head with the overhead compartment door and spoken to like a piece of trash. What was he supposed to do? Like so many people that work with the public, he has probably seen anything and everything and just kept a smile on his face.

I agree, he deserved more than two beers on his way out. Celebrate!!! Enough is enough!!

I'm thrilled that everyone agrees with what he did. Awesome!!