One thing I would like to see change is the way services are paid for. (I work in a claims office) We received a claim for a service that is not covered under the insurance plan I work for. The patient had the service at a hospital in the PPO network, so the claims came in with the billed charges and the contracted rates. But the patient will not get to know the contracted rates - she will get a bill for the services at the billed charges, which are a LOT higher than the contracted rates. That stinks.

The other thing that is frustrating to no end is the cost of prescription drugs.