How would you handle this?

**caseysmom** · 12-09-2009, 07:20 PM

Since you dropped it I think your lucky they fixed it at all, I am assuming they didn't charge you?

**catnapper** · 12-09-2009, 07:23 PM

Originally Posted by caseysmom

Since you dropped it I think your lucky they fixed it at all, I am assuming they didn't charge you?

They charged me $200 for the warranty last year, so technically they charged me. The warranty was for any accidental breakage.... including dropping it, or spilling something on it, etc.

**caseysmom** · 12-09-2009, 07:28 PM

Well then thats a different thing entirely, yes they should have truly fixed all those things then.

**Tubby & Peanut's Mom** · 12-09-2009, 10:00 PM

Call them back, tell them your issues and insist you send it back to them and they repair it correctly! They absolutely owe you a correct repair because yes, you have paid for it. They will try to get out of anything - like any good warranty company will - but insist they repair it correctly.

Also, for future reference, ask them if they NEED your hard drive for the repair. This repair sounds like the hard drive wasn't necessary, so you could have just taken the hard drive out and saved yourself all the hassle of copying everything, and then not having it reboot properly.

There is a news story around here where a guy got caught for child porn because he took his computer in for repair. First of all, I am most certainly not in favor of child porn, but the guy's privacy was certainly violated because what is the repair guy doing going through the guy's personal files? In your case, maybe you save your credit card info or anything like that on your computer. Repair people are the kind of people who KNOW how to get that info off the computer and use it for their own gain. Just another reason to not send the hard drive unless necessary. Good luck!

**sirrahbed** · 12-10-2009, 04:50 AM

Since you bought the additional coverage, I totally agree that they should fix it to original condition Kim. Keep after them! (((HUGS)))) How frustrating!!

**Alysser** · 12-10-2009, 06:30 AM

While I don't think the metal ring will inhibit charging in the future, that is complete BS that you paid $200 for the warranty and they not only damaged it but didn't fix it to it original condition. What company is this exactly? You need to call and let them know they cannot get away with that. I hope you get what you want, because that's BS.