Quote Originally Posted by mruffruff View Post
Why do people e-mail when a phone call would be better? I have a couple of business people who send me e-mails to ask questions (like what the mailing address is, did I send their report, etc.) when they can call our 800 line for a quicker answer.


Email gave us phonaphobes an easy way out. . .I hate to make phone calls and will often email when a call would actually be easier. I have try to overcome it but the phone makes me very nervous. I've gotten much better as I get older but there are times when I just can't face picking up the phone. . .