Feliway plug in users...question

[jazzcat]

I use the plug-ins and had to replace one a few months ago because I bumped against it with my bare leg one day and it felt very hot. I'm extremely paranoid when it comes to fire so I unplugged it immediately. The second one felt warm but nothing like the other so I've left it plugged in. I just checked the replacement and it's warm, the wick is very dark but everything seems okay with it. I've never had one smoke or smell like yours did. I would be afraid to use it. Hopefully the company can help you with it. Good customer service would be to send you replacements free.

[Catlady711]

I use the plug-ins and had to replace one a few months ago because I bumped against it with my bare leg one day and it felt very hot. I'm extremely paranoid when it comes to fire so I unplugged it immediately. The second one felt warm but nothing like the other so I've left it plugged in. I just checked the replacement and it's warm, the wick is very dark but everything seems okay with it. I've never had one smoke or smell like yours did. I would be afraid to use it. Hopefully the company can help you with it. Good customer service would be to send you replacements free.

I would hope for a free one. Sounds like occasionally they have a defective one since googling it resulted in basically nothing so I'm guessing it must not be a widespread problem.

Hopefully one of those email addresses will result in something helpful.

[krazyaboutkatz]

I've been using these for quite a while now and I've never seen them smoke or steam like you mentioned earlier. They are warm and when I replace them the wicks have changed to a darker color but I don't think that it's anything unusual.

I sure hope that you'll be able to find out what's causing this so that you can start using them again. I use them to help ease stress in my household and I can tell when they're getting low because my cats will start acting up and fighting with each other more. Good luck.

[Catlady711]

Just wanted to let you all know I got an email back from Ceva about the Feliway plug in's.

They should be warm to the touch but not hot. The Feliway pheromone sits in a mineral oil, paraffin type base so if any of the product leaks outside of the refill when it is plugged in it is possible to get a smoky, burnt smell as the product burns off outside of the product. The refills should not leak unless damaged(the refill or the wick itself). I recommend that you return the refills and diffusers to your regular veterinarian and have them replaced. They will be able to be refunded or have replacements sent to them through their distributors. If you or your veterinarians office have any further questions or concerns please do not hesitate to contact us. You may contact me through email or my 800 voicemail below.

Sincerely,
Debbie Barnett,RVT
Ceva Animal Health
(800)276-8197
[email protected]

When I go to work tomorrow I'll speak to the boss about getting some new ones through the distributor.