I'm so disappointed *Update 10/8* see #29

[Sevaede]

My vet, from when I used to live in Eastern Oregon, would send out cards exactly two weeks after. I think it's only because of gentle consideration. They want to give you time, it seems.

Also, they are very, very thoughtful! Usually everyone signs it (even their maintenance guy!) and puts a message in it.

[Maya & Inka's mommy]

I never got anything when my Sydney passed away... ; Guess my vet was to embarrased .. ; Well, she couldn't help it, it was my previous vet who told me that Sydney didn't need any meds for his heart YET

[Medusa]

As I said, I guess it wouldn't bother me if I hadn't gotten the final bill so quickly. They didn't waste any time sending that out. I'll wait a while just in case the person who does the billing is separate from the one who sends out condolences, etc.

[jazzcat]

As I said, I guess it wouldn't bother me if I hadn't gotten the final bill so quickly. They didn't waste any time sending that out.

Keep in mind that we just ended the month and most places do their billing at that time. Probably why you got a bill so quickly. I really wouldn't hold that against them even though it seems very insensitive. I'd say billing was just doing their job and are probably unaware of any circumstances.

[Medusa]

I received the newsletter today but still no condolence card. I find it difficult to believe that there were that many deaths at the clinic that they couldn't find the time to send out a card. I'm normally a patient person and I quickly forgive, especially if it's an oversight. Offices are busy places, especially vet offices. Still, right now I'm feeling like a number but I guess I shouldn't assume that my Puddy was special to anyone but me. (and my PT family) I'll give it another week.

[Emeraldgreen]

I too would give it another week but if you don't receive one, I agree, that is very disappointing. Puddy was back and forth from the hospital so many times (and for years I'm assuming), especially in the last few months. And the fact that you have spent 30,000 at one hospital over the years should have you at the top of the client list. A wing of the hospital should be named after Puddy!!
I sent a thank you card to both the clinics that dealt with Tiger and received theirs in the same week. Maybe you could send one and say something like "Just wanted to say thanks for everything. I received a very kind card from the other hospital that hardly knows me. It meant alot. Perhaps yours got lost in the mail?"
I do hope that you get a card soon. I think for the most part, it is standard for clinics to send them out and because Puddy was such a regular customer with a mom who spared nothing to help her, it would amaze me if they didn't send one. Maybe it was an office slip up, one receptionist thought another had handled it kind of thing but it should be brought to their attention in a few weeks if nothing happens.

[Catty1]

Again, Mary - not to excuse anything - but newsletters are generally in preparation for a couple of weeks minimum, especially in a busy office, and then sent out. I suspect most of the articles in it are a bit "dated"?

{{{{hugs}}}}

[Medusa]

I too would give it another week but if you don't receive one, I agree, that is very disappointing. Puddy was back and forth from the hospital so many times (and for years I'm assuming), especially in the last few months. And the fact that you have spent 30,000 at one hospital over the years should have you at the top of the client list. A wing of the hospital should be named after Puddy!!
I sent a thank you card to both the clinics that dealt with Tiger and received theirs in the same week. Maybe you could send one and say something like "Just wanted to say thanks for everything. I received a very kind card from the other hospital that hardly knows me. It meant alot. Perhaps yours got lost in the mail?"
I do hope that you get a card soon. I think for the most part, it is standard for clinics to send them out and because Puddy was such a regular customer with a mom who spared nothing to help her, it would amaze me if they didn't send one. Maybe it was an office slip up, one receptionist thought another had handled it kind of thing but it should be brought to their attention in a few weeks if nothing happens.

I already had a thank you card prepared and was going to put my check in w/it but I held off until I see if I get a condolence card. I guess I'm just spoiled by my old vet who retired. When my dog Charmin died, he was out of town and he felt horrible that he wasn't here for me. He even hand wrote a two page letter to me. I've always said that my new vet is not warm and fuzzy but it still hurts. When my cat Peeka died, I hadn't found this clinic yet but the one that I did go to sent me a card w/in days and each person on staff signed the card. I usually let things go and try not to dwell on them but this is just bugging me.