I honestly praise your management for taking the time to deal with the old lady. John helped an older lady get something from a shelf at Walmart a couple of weeks ago, she at first seemed a little cranky but when John helped her she actually smiled and thanked him. A little kindness was all it took to brighten someones day and maybe this lady while not thankful on the surface really appriciates what your manager and your coworker did for her.

Good for you for voulenteering as well