Bed, Bath and WAAAAAAAAAY freaking Beyond...

[lizbud]

My grandma would say "you never know when you are hosting an angel, unaware." If life is a series of tests of character, your manager passed with flying colors.

karen, I've heard that said also. Makes you stop & think doesn't it?

This story makes me think of something that happened last time I was
grocery shopping. The store was crowded & I was glad to get finished
and out of there. I had stowed everything in the car & started to pull
away in the car when I spotted this little old lady at the far end of the
parking lot. She took a cart, & put her purse into the seat part of the
cart & started to push it toward the store.She wasn't even 5 ft tall and
so frail looking, I pulled my car into a nearby space, parked & just watched
her.
(wondering if I should jump out & help her up to the store) I was thinking
this frail old lady would make easy pickings for any thief that happened
to come past. In the end, I did not get out to offer help, but instead
watch carefully to see she made it into the store. I kept thinking, there,
but for the grace of God, go I.

[kimlovescats]

I know that it is very difficult (especially during the busy retail season) to deal with any demanding customer. However, I have to agree that this woman obviously is lonely and hurting. Where is her family? Why does an 80 year old woman, who is in a wheelchair, have to still be driving herself? True, she may be the type who demands her freedom and "independence" and this may also be why she is abrupt with asking for any help she knows she needs. She probably doesn't really like to ask for help (denial) so when she does, it comes out harshly. I also think that she was probably embarrassed to find that she didn't have enough money in her purse. Your manager was very kind to make up the difference for her. Whether he wanted to or not, he showed her kindness and mercy which is truly what Christmas is all about!

I'm so happy that you are loving your job at BBB! ENJOY IT!!!