I received a letter for a client from the IRS. I called the IRS to deal with the problem. Why did it take a 20 minute wait to reach an agent? I put my phone on speaker until someone came on the line. I had to deal with the problem and I wanted to get it out of the way.

When I finally did get a real person I got transferred over and over because no one knew how to deal with the problem. The total time was over 45 minutes and the final agent was a supervisor who really wasn't sure what to tell me either. We came up with hopefully the right answer to respond to the letter.