I love working at this store. The people I work with are great and so are MOST of the regular customers. However, every once in a while we get a customer that, no matter what you do, they are miserable.
First let me start off by saying our store prides itself on their great customer service (do I sound like a commercial yet??) And I am by no means trying to bash anyone with a handicap or limitation.
A woman well into her 80's sat outside of the store in her car leaning on the horn for someone to come and get her with a wheelchair. We were terribly busy at the time so it took a few minutes to do so. Once inside the store, she demanded that a sales associate push her around the store so she could shop. No one wanted to deal with her (she's a regular who is a nasty, crotchety old witch). Finally, poor Mo, the MOD, took her on. She climbed ladders to show this woman things she wanted to see (but not buy). 2 hours later, Mo remarked about how dark out it was. The lady said, "Oh no!! I have to go, I cannot drive in the dark." (I'm so glad I wasn't on the road when she was). Mo brought her up to the checkout where another manager was waiting. The lady had one item worth $11.99 and 2 coupons for 20% off a single item. She only had $10 on her and started arguing with Craig as to why she couldn't use both coupons on her one item. After 15 minutes of her berating Craig, he finally reached into his own pocket and took out what she needed to complete the purchase, just to get her outta the store.
I'm glad I didn't have to wait on her. Some people are so miserable. Mo went way above and beyond the call, in my book. I hope this miserable old biddy never comes back!!
Thanks for letting me vent, guys!! It's just another day in retail paradise.
12/02
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