How would you handle this?

[catnapper]

I broke my computer a couple months ago by dropping it on its edge, and the result was that the plug was loose and it never charged. Thankfully, I got a warranty on it and they agreed to fix it.

Due to the whole no power thing, its took me FOREVER to sent it off to them, because I wanted to copy everything on the computer before they got it. Copying the stuff was a nightmare because I had little power and no patience. I sent it off last week and got it back today. I am NOT satisfied. The metal part that surrounds the keyboard is bent (they obviously pried it up to replace whatever they needed to replace.... but then they should have replaced the metal part after they bent it)

The plug does technically connect now (yay!!!) but the plastic ring that was cracked is STILL cracked. I'm worried that since they didn't replace the cracked riing, that the connection will become loose again. There's also a plastic part over the hinge where you open and close the laptop thats wiggly like a loose tooth.

Oh, the computer also refused to boot up! It kept coming up with a fatal arror. I finally got to be able to run a System Restore.

Shouldn't they have replaced the cracked and loose plastic? What about the bent metal "plate" that was NOT bent when I sent it to them? Technically, its fixed, because I have power and the battery is charging.

[caseysmom]

Since you dropped it I think your lucky they fixed it at all, I am assuming they didn't charge you?

[catnapper]

Since you dropped it I think your lucky they fixed it at all, I am assuming they didn't charge you?

They charged me $200 for the warranty last year, so technically they charged me. The warranty was for any accidental breakage.... including dropping it, or spilling something on it, etc.

[caseysmom]

Well then thats a different thing entirely, yes they should have truly fixed all those things then.

[Tubby & Peanut's Mom]

Call them back, tell them your issues and insist you send it back to them and they repair it correctly! They absolutely owe you a correct repair because yes, you have paid for it. They will try to get out of anything - like any good warranty company will - but insist they repair it correctly.

Also, for future reference, ask them if they NEED your hard drive for the repair. This repair sounds like the hard drive wasn't necessary, so you could have just taken the hard drive out and saved yourself all the hassle of copying everything, and then not having it reboot properly.

There is a news story around here where a guy got caught for child porn because he took his computer in for repair. First of all, I am most certainly not in favor of child porn, but the guy's privacy was certainly violated because what is the repair guy doing going through the guy's personal files? In your case, maybe you save your credit card info or anything like that on your computer. Repair people are the kind of people who KNOW how to get that info off the computer and use it for their own gain. Just another reason to not send the hard drive unless necessary. Good luck!

[sirrahbed]

Since you bought the additional coverage, I totally agree that they should fix it to original condition Kim. Keep after them! (((HUGS)))) How frustrating!!

[Alysser]

While I don't think the metal ring will inhibit charging in the future, that is complete BS that you paid $200 for the warranty and they not only damaged it but didn't fix it to it original condition. What company is this exactly? You need to call and let them know they cannot get away with that. I hope you get what you want, because that's BS.

[catnapper]

After a long and frustrating phone conversation, they agreed to try to re-repair the laptop. The guy had no idea why my system would have crashed if it was merely a power issue. I also told him that ALL the passwords I deleted were magically restored when I got back on. Its the last thing I did before sending off the computer -- deleting all the saved passwords that is. Luckily for me, I don't have anything sensitive saved on this computer. And unless they want to impersonate me on PT, they aren't going to have much use for my saved passwords