I think I posted several month ago about a collection agency calling me for a unpaid lab bill demanding payment. It took 3 calls (them calling me) to even find out WHO I owed the money too and for what. Once I found out who turned it over to them for collection I had to call and see if we could figure out why my insurance didn't pay it. Come to find out they had all my information in their computer wrong, my mis-spelled last name, address, wrong information on my insurance. Got that fixed!

The today I call CareMark about my mail order Rx because it was suppose to be a 3 month supply, the paper listed it was a 3 month supply and I was charged for a 3 month supply.. All I received was a 1 month supply... Here we go again.. There is a clause that if it is for a medication you haven't filled in over a year, you can only get a 1 month supply.. Huh? What? You just sent me a 3 month supply several months ago! She had no record of it, nor was there any record of me having filled a Rx for that ANYWHERE in the last 12 months! Huh? I have been on this stuff (eye drops) for years and suggested something was wrong with their system... letting her know this kind of stuff happens to me all the time. She had to dig deep into their system to find the problem but she did find it and that I had been on these eye drops for years. She promised the would send me the other 2 refills without any added cost to me..But this was only after we had been on the phone for over a hour..

Does this stuff happen to anyone else besides me? I can walk in a store that has thousands of the same thing, the one I buy and take home will be the only defective one in the whole lot of them.

I have learned to laugh to expect it and laugh about it but this is TWICE in the last 6 month in the health care community that this has happened to me. To me that's alarming. I don't mind mistakes, people are human but in health care matters, I do expect perfection since even a little mistake could cost someone their life.