Grrrr.... customer "service"

**catnapper** · 04-19-2010, 08:42 AM

My friend and I had dinner a couple weeks ago. We were talking about bills and money and all that fun stuff. We both signed up for Comcast at the same time 4 years ago, and then both renegotiated our bills at the same time 2 years ago. She said she called Comcast last month and got her bill lowered about $50 a month. I finally got around to calling them on Friday to lower my bill too.

Here's the phone conversation with customer service:
me: I'd like to see what I can do about lowering my bill
CS (customer service): well how much lower would you like to go?
me: I see you're advertising $130 a month for the triple play including free HD for a year.
CS: Woah, I can't do that. That offer is only for new customers
me: Well, my friend called a couple weeks ago and they gave it to her.
CS: Well you're not quailified because you've had our service for 4 years.... then some blah blah blah that sounded like a script
me: So what can I do to lower my rate?
CS: Cut some of the services. If you can't afford the whole package then why have it?
me: I like the package the way we have it. We watch all the channels we signed up for.
CS: If you can't afford a Cadillac, why drive one?
me: (Stunnned) Excuse me?!?! Its not that I can't afford the package, its just that I don't think its fair! (thinks a bit....) How about you went to a restaurant. You saw they had a sandwich on special for $5 for you to try it. But since you had that sandwich last week, they want to charge you $12 today. Wouldn't you want to pay $5 for that sandwich?
CS: Thats not the same thing. We certainly do appreciate your business and hope to continue servicing you.
me: I don't think you will be. I'll call you back to cancel my service as soon as I have a competitor install something.

I hung up and called Dish network. They're coming today. Someone else will be here next week for phone and internet. I can NOT wait to call Comcast to cancel. I am certain they will be begging me to accept the discount I wanted.

Heee heee.... as I typed this, hubby was on his computer checking out jobs. He said there's a customer service position open at Comcast. I hope it was the idiot I spoke to on friday!

**smokey the elder** · 04-19-2010, 08:56 AM

Good for you, but if you got DirecTV we could each get a $100!

**Pinot's Mom** · 04-19-2010, 09:13 AM

I kicked Comcast to the curb years ago and went to DirecTV. It's a good decision to get rid of them. That conversation was awful, but not unbelievable to me.

**moosmom** · 04-19-2010, 10:15 AM

Good for your for standing your ground, Kim.

**pomtzu** · 04-19-2010, 12:06 PM

I think the same about Comcast as you do - crappy service and ripoff prices - and that's why we don't have them!

That CS person sounded out of line with her snotty comments tho. I don't think even Comcast would have approved of her rudeness!

**happylabs** · 04-19-2010, 12:13 PM

Yes, I ditched Comcast a few years ago for DISH. Their prices seemed to be more inflated than the others. There was some other charge issue I had with them but now I cannot recall what it was. DISH will work with you if you want to lower your bills. Also, I got free HBO and STARZ for 3 months awhile back when I called to see if they had any new promotions. I think it is all in who you get when you call.