Serious computer virus help!!!!

**catnapper** · 12-20-2009, 06:59 PM

Hubby opened an email today....... from someone he didn't know.... and it unleashed a mass of destruction on my poor widdle computer.

Lets just say, we have images we would prefer not to look at.

It keeps popping up, I keep getting sound bites from commercials... Target, Duracel, etc. Its NOT pretty. It has infected my computer so that I can't do a system restore and it won't let me update or reinstall my virus protection. The only thing it let me do is run a spyware scan, which did nothing to help the matter.

I think there's a way to find out what programs are running and disable them. I have no idea what to do.... I know about Control/Alt/Delete to get to running programs, but what ones do I need? How do I know which ones might be the viruses? and how do I keep them from starting up on their own again?

UGH -- I want to wring hubby's neck.

He KNOWS better.

Help help help!!!!

**Husky_mom** · 12-20-2009, 07:12 PM

it really depends on whic programs youa re using.. but maybe if you post a copy here we might say.."hey, that´s not familiar to us" so unless you have a program running that it may be it..

can u get S&D.. search and destroy.. you can get it free..

**Karen** · 12-20-2009, 07:16 PM

You may need serious help, there's nothing we can do from here, sadly. I'd take it somewhere tomorrow morning, and have a professional look at it.

**Lady's Human** · 12-20-2009, 07:31 PM

It's probably malware as opposed to a virus, and if I remember correctly the animal in question is a pain in the tail to remove.

Unless you have a ton of patience, find a local computer store and talk to them. It's almost impossible to diagnose without seeing exactly what the comp is doing, and removals are malware/virus specific procedures.

**catnapper** · 12-20-2009, 07:34 PM

Or, I could just leave it on the computer and let hubby deal with the mess he made! My laptop should be back from repair any day now. Bwahahahahahaha

Though, sitting here, in a quiet room, and then hearing a loud commercial come from nowhere is quite interesting.

**Moesha** · 12-20-2009, 07:44 PM

Here is a link to Panda's online virus scan. It is free, although it can take a long time to scan. It will clean some things for free, and then it will let you know of other things, like cookies, that may have infected the computer. That may give you an idea of what exactly you're working with.

**catnapper** · 12-20-2009, 07:49 PM

Originally Posted by Moesha

Here is a link to Panda's online virus scan. It is free, although it can take a long time to scan. It will clean some things for free, and then it will let you know of other things, like cookies, that may have infected the computer. That may give you an idea of what exactly you're working with.

I tried panda on this computer years ago and it acted like a virus. I actually PAID for that version of Panda too.

I think I got it down to a virus called "Malware Defense" I uninstalled it out of the programs add/remove box, but its still showing up in the programs file. Hey, since I got it removed from the add/remove linup, I at least haven't had any unwanted pop-ups. The problem now is that every google search won't let me view the results, so I don't know how to competely remove this virus.

I have the feeling there's at least one other vrus, but thats the one I've found.

Also, with updating my McAfee, it said to uninstall Spybot. I did that in the add/remove box too, but its still showing in my programs folder. It won't let me manually remove it because it says a part of it is in use.

ANNNNNDDDD, McAfe won't let me reinstall a new version while the spybot is still on the computer. Waaaahhhhhhhh.

**blue** · 12-20-2009, 07:47 PM

If you still have internet access do what Husky_Mom said and download, install, and scan with Spybot S&D, Malwarebytes would also be good.

One of the reasons I like Avast is it warns you before anything gets installed when downloading anything hinky.