I'm having a new backsplash installed in my kitchen. The tile is glass mosaic w/stainless steel scattered throughout which I designed myself and because it's a custom order it's non-returnable and non-refundable. My installer, a really nice and honest guy, measured wrong and I now have twice as much tile as I need. I held my tongue and decided to sleep on it to determine the best course of action and how to approach him. I was going to say "I can't take the financial hit because it's so big, nearly $500, so I'm open to suggestions. How do you think we should rectify this?" BUT...after gluing the tiles yesterday, nearly all of the stainless steel pieces fell off, I'd say probably a hundred of them. So he's very patiently hand gluing each piece back on and he's been here since 8:00 AM, he isn't finished gluing yet and it's now noon. Now I feel pretty crummy about asking him to make up the over estimation of tile in sweat equity. I've called and emailed the tile supplier to tell them what happened because I think they also should try to satisfy me in some way. After all, labor is expensive and gluing each tile back on is very labor intensive. I'm at a point now where I want to blast everyone and that's counterproductive but what should've been a quick and easy installation has already taken 3 days and we're not even close to finishing. Any suggestions?
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