Customer Disservice

[DJFyrewolf36]

We were at walmart today and we noticed in the parking lot that someone had their lights on. I know how much of a pain a dead battery can be so we decided to go in to have the person paged. John noticed a woman crying at the customer service desk. Her children were missing in the store and she was trying to get someone from customer service to help look and maybe call the police as she was only looking away for a second and then her kids were gone. The customer service person not only refused to help, she told the woman to quit causing drama and to get out of the store! John wanted to complain to the manager, and the manager agreed with the employee! Also the manager and the employee made a racist remark on top of it all towards the poor woman who only wanted to find her kids. I fully intend to call walmarts complaint number. The manager was disrespectful and rude. I couldn't immagine have to deal with trying to find my child and having to deal with BS from the store people too.
Ugh, some people really should study what customer service means.
I hope the woman found her kids. When we left she was in the process of using someones cell phone to call the police. The store manager wouldn't even let her use the phone.

[moosmom]

I work at Customer Service at Bed, Bath & Beyond and we have strict policies about missing children. If someone tells us their kid is missing, we IMMEDIATELY announce an "Adam Alert", where an store Associate and Manager will stand guard at the doors while all employees get a description of the missing child, what they were wearing and all important information and go look for them.

Wal-Mart needs to be made known of their hideous behavior towards a woman whose child or children are missing. Keep in mind that Customer Service deals with all kinds of complaints, demands, rude behavior, etc. Believe me, I've been the brunt of some of that behavior. There are also two sides to every story. They may have had run ins with her before, who knows?? If I were that woman, I would've called the police from my cell phone and went over Customer Service. You can never be too careful.

[Laura's Babies]

I thought Wal-Mart was the ones that invented the Adam Alert!

[DJFyrewolf36]

I should have added that the woman had two kids, one was in a stroller and one was about 5 or 6. The woman had her purse (with her cell phone ) in the stroller.
What bugged me was the fact that the manager and the employee threw out a racial slur, and that people were agreeing with them. I dont think there is ever a situation where that kind of reaction is appropriate.

[moosmom]

Racial slurs are never appriopriate. I don't care what situation you're in. I hope you got their (the employees) names. I'd be on the phone to Corporate in a nano-second.

[finn's mom]

I would have said something to the management right then and there. I hope you called their corporate office with names and a description of the event. If for no other reason but self preservation, people need to do better jobs, with the way the economy is right now. Even if compassion isn't something they're familiar with, you'd think considering their paycheck might be motivational.

I'll admit, I haven't seen blatant disrespect like that from a Walmart employee before, but I can say that it's literally been about 15 years since I actually got GOOD customer service at Walmart.