A month ago, I ordered a gift card for my son because he shops w/them frequently. When I hadn't received the card w/in a week or so, I investigated. I should've had it overnighted so that I could track it but I didn't know that they just drop it in the mail so that it can't be tracked. First, Customer Service was closed! At the height of the holiday season! So I had to chat online and they assured me that it was in transit. I told them "Why don't you have it posted on your website that you don't offer a way to track gift cards?" Long story short, I followed up w/3 phone calls and 7 emails, to no avail. His gift card never arrived. To add insult to injury, I got another email from them stating that they believe that they have resolved this situation to your satisfaction. I wrote back "Really? How do you figure? I never got the gift card!" Now they're not answering at all. If I had made the purchase on a credit card, I'd just stop the transaction but I put it on my debit card because I didn't want to use credit cards during the holidays; I only wanted to pay cash. I'm just furious w/them! What if this had been the only gift I could've afforded for my son? His holiday would've been spoiled. Has anyone else had bad luck w/them? Btw, they're now not even offering gift cards any more, so I think they may have taken my money, knowing full well that they aren't offering them.