Be Sure to Cancel your Credit Cards before you die!!

**critter crazy** · 07-27-2007, 03:00 PM

Be sure and cancel your credit cards before you die! This is so priceless,
so easy to see this happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and
March for their annual service charges on her credit card, and added late
fees and interest on the monthly charge. The balance had been $0.00, now it was close to $60.00. A family member placed a call to Citibank. Here is the
exchange:

Family Member: "I'm calling to tell you she died in January."

Citibank: "The account was never closed and the late fees and charges
still apply."

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is two months past due, it already has been."

Family Member: "So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds division or report her to
the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?" (I really liked this
part!!!!)

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you - the part about
her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)

Supervisor gets on the phone:

Family Member: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed & late fees & charges still
apply." (This must be a phrase taught by the bank!)

Family Member: "You mean you want to collect from her estate?"

Citibank: (Stammers) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info given)

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (Fax number is given)

After they get the fax:

Citibank: "Our system just isn't setup for death. I don't know what more I
can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just
keep billing her. I don't think she will care."

Citibank: "Well, the late fees and charges still do apply." (What is wrong
with these people?!?)

Family Member: "Would you like her new billing address?"

Citibank: "That might help."

Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number 69."

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with the dead people on your planet?!?!"

LOL...priceless...

**shais_mom** · 07-27-2007, 03:08 PM

lmao!!

**catnapper** · 07-27-2007, 03:09 PM

Hey -- did they have a recorder for our conversations with credit card companies after my mother in law died? I swear, the calls were truly obnoxious. After a while we just got frustrated trying to get through to them. We tried politely telling them she died. We were rude. We were sarcastic. We were funny. Nothing seemed to penetrate into their little heads.

One night, hubby told the lady that mom was sitting on the mantle. The lady wanted to speak to her. Hubby walked over, set the phone on top of the mantle and walked away. I have no idea how long the collection agent tried to talk to a box of ashes but I'm guessing they never quite understood what we meant.