Grrrr - GE and the refrigerator saga ...

[Karen]

Be warned. If you are about to buy a new refrigerator, do not be fooled into thinking GE is a trustworthy company and a good brand. Since we came back from Findlay, this is what we have been dealing with.

If you know anyone who is about to buy a refrigerator, send them our link, please. We didn't buy the cheapest one, we bought one we thought would - well - reliably keep food cold!

[Catsnclay]

Omy goodness Karen!


What a nightmare. Why doesn't GE just give you a new one? Same model, just exchange it for one that works!!

I can't believe the manager! Telling you that it works....over the phone and was never there in person!! What gall

Keep writing or phoning them, you do know the 'squeaky wheel does get oil' sometimes you just need to make it squeak more until they give you what you want.

Then, after all that I would take them to small claims court to get your money back for all the food you lost to their "perfect" refrigerator!

[caseysmom]

My sweet lovely brother was canned by GE because he stood up once to a customer who went off on him because he was following GE's cruddy policy.

My brother use to say that ge didn't give a crud about their customers.

[Blue_Frog]

Wow -- thats awful!! I've been trying to convince my BF that we need a new fridge (since the one we have is about 25 years old and leaks water sometimes when the drip tray gets overfull) -- I DEFINATELY won't go with a GE now (there were a couple on the shortlist of models we liked).

It also looks like a bunch of other people have problems with them as well --
http://www.consumeraffairs.com/homeo...rigerators.htm

[Jadapit]

Wow, it sounds like GE doesn't "bring good things to life" after all. That really sucks Karen.

[Catlady711]

I haven't read your saga yet, but I will later tonight when I have more time.

Our fridge is a Hotpoint from Sears and has been fine for the 3-4 years we've had it.

MANY of the once well known reliable name brands have since purchased unknown foriegn company brands and slapped their own lables on it. Many of the once reliable Kenmore name brands may actually be some unknown forigien company bought out by Kenmore and just has a Kenmore label slapped on it.

Always do research and check reviews before buying any expensive appliance/furniture/electronic item!

Hope things get better for you.

[caseysmom]

Karen, My brother recommended admiral and recommended the freezer on the bottom type fridge's.

[Cinder & Smoke]

Since we came back from Findlay, this is what we have been dealing with.

You had a Blog reply asking WHAT Home Depot has to say about this ...

I'll Second that Question ... and suggest you Raise the Roof at Home Depot!

You're not alone in having Ice Box Woes ...
Unka Pat & Miz Joan bought a not-so-cheap SEARS ice-a-box a year ago -
with a built-in ICE-Cube Maker in the door.

Ice became plentiful ... much TOO plentiful ... after a few weeks the Ice Maker
went into 24/7, double-overtime, ice production. The Bin filled, then began
spewing ice throughout the freezer compartment.

Mr. Sears was contacted ... "OMG! THAT shouldn't happen! ... We'll be right out!"

Well, Mr. Sears and a buncha his 'Best Techs' have replaced the Ice Maker System
more times than anyone can count ... one even lasted a couple of months
before the Ice Age returned and overran the kitchen. Suggestions to "just REPLACE
the whole Refrigerator" seem to fall upon deaf ears ... "Never give up; nor admit defeat"
must be the new Sears motto. So Far, they're not out an Money ... but are
considering opening an Ice Cube Shoppe.

As a thought ... call the BBB (Better Business Bureau) in town ...
most "BIG" Companies do NOT like to hear from the BBB!

[Vela]

It's only been 8 weeks. If you have your receipt, take it to the nearest Home Depot store and demnd either a new unit or your money back in store credit to get a new one. THEY can then send it back to GE as an RMA and it won't cost them a dime.

[Jadapit]

It's only been 8 weeks. If you have your receipt, take it to the nearest Home Depot store and demnd either a new unit or your money back in store credit to get a new one. THEY can then send it back to GE as an RMA and it won't cost them a dime.

I agree with Vela, we've gotten things at Home Depot that didn't work out. A swamp cooler that wasn't right for us and a cracked toliet. They were super good about taking the items back, they gave us our money back on the cooler and a new toliet. It sure wouldn't hurt to try. You need to get a fridge that works right.

[Queen of Poop]

Don't buy a GE dishwasher either. The motor failed twice and leaked water ALL OVER THE PLACE! Then, the 2nd guy that came to fix it informed that their dishwashers are only built to last 18 months.

[Logan]

Good grief, Karen! Time to nail Home Depot, I think. This should all be covered under warranty and if you aren't happy, they should be all over it. I'd forget GE and work with the store you bought it from!

We have a Fridgidaire refrigerator and I'm having my own set of issues with it, but nothing like you describe. I get crushed ice when I want cubed ice and the freezer portion seems to forget that! LOL!

Logan

[Karen]

We did call Home Depot, and they said that after 3 service calls to GE, they'd replace it. But it is astouding to us that the GE manager said "Just use it, it's working fine" as if it being cold RIGHT NOW negated it being warm over the weekend, and that, for example, hamburgers that get thawed and refrozen after indeterminate periods of warmth are a-okay to consume - NOT!

[mruffruff]

Thanks for the heads-up.
Tomorrow the Sears Repair man is going to see why my refrigerator isn't cooling enough. It's a Kenmore that has run beautifully for 18 years. I hope I can save it, but if I need to replace I know what NOT to buy.

Saved! $35 part, $183 labor and it's good for another 10 years. And the guy was 5 minutes early!!!

[Freedom]

Oh Karen, so sorry. NO ICE CREAM???? I do agree that is a major crisis.

Home Depot should be able to get a new one out to you, take away the busted one, and no cost to you.

AND -

MAYBE you want the new one to be a different brand? Also possible, at this point. Especially if the new one costs the same or more (even just $5 more). They "may" have a little problem if the new one costs a bit less, not sure.

Have you checked what Consumer Reports suggests for refridgerators? I always "try" to check them at the library before buying a big appliance.

Let us know.

Oh, and mruffruff, there have been great improvements in 18 years. You will find a new one will cost much less to run annually.