I just took Fenway to PetSmart to get groomed. I was an advocate for PetSmart until today. I asked them if they had the time to groom him and they said yes. After waiting over 1.5 hours (Fenway was getting dried out back), an employee came over and asked me about my grooming experience. I said I never would have gotten him groomed if I knew it was going to take so long (he was just going for a wash & dry - not a cut). The employee said the wait is 3 hours!! I said I was never told that. So of course, she went running into the groomers and squeeled about what I said and the groomer took Fenway from out back, quickly dried him, popped a damn bandana on him and charged me $32!!!!!!!! I couldn't believe it. I just sent and email to PetSmart telling them of my horrible experience. I felt bad for Fenway. He was treated like a sack of potatoes. I just made him a special supper as a way of saying "I'm sorry". He got a cheese/egg/chicken omlet.

I'll be sticking to his regular groomer from now on.