I'm so disappointed *Update 10/8* see #29

[Freedom]

My vet doesn't send bills, never heard of that! Have to pay up front.

Anyhow, the billing dept / bookkeeper would be the one sending the bill. The techs and vets are the ones who send out cards from my vet. Hope this helps.

[Medusa]

My vet doesn't send bills, never heard of that! Have to pay up front.

Anyhow, the billing dept / bookkeeper would be the one sending the bill. The techs and vets are the ones who send out cards from my vet. Hope this helps.

Well, this was different, considering the circumstances. Normally I have to pay as I go.

[Sevaede]

My vet, from when I used to live in Eastern Oregon, would send out cards exactly two weeks after. I think it's only because of gentle consideration. They want to give you time, it seems.

Also, they are very, very thoughtful! Usually everyone signs it (even their maintenance guy!) and puts a message in it.

[Maya & Inka's mommy]

I never got anything when my Sydney passed away... ; Guess my vet was to embarrased .. ; Well, she couldn't help it, it was my previous vet who told me that Sydney didn't need any meds for his heart YET

[Medusa]

As I said, I guess it wouldn't bother me if I hadn't gotten the final bill so quickly. They didn't waste any time sending that out. I'll wait a while just in case the person who does the billing is separate from the one who sends out condolences, etc.

[jazzcat]

As I said, I guess it wouldn't bother me if I hadn't gotten the final bill so quickly. They didn't waste any time sending that out.

Keep in mind that we just ended the month and most places do their billing at that time. Probably why you got a bill so quickly. I really wouldn't hold that against them even though it seems very insensitive. I'd say billing was just doing their job and are probably unaware of any circumstances.

[Medusa]

I received the newsletter today but still no condolence card. I find it difficult to believe that there were that many deaths at the clinic that they couldn't find the time to send out a card. I'm normally a patient person and I quickly forgive, especially if it's an oversight. Offices are busy places, especially vet offices. Still, right now I'm feeling like a number but I guess I shouldn't assume that my Puddy was special to anyone but me. (and my PT family) I'll give it another week.

[Emeraldgreen]

I too would give it another week but if you don't receive one, I agree, that is very disappointing. Puddy was back and forth from the hospital so many times (and for years I'm assuming), especially in the last few months. And the fact that you have spent 30,000 at one hospital over the years should have you at the top of the client list. A wing of the hospital should be named after Puddy!!
I sent a thank you card to both the clinics that dealt with Tiger and received theirs in the same week. Maybe you could send one and say something like "Just wanted to say thanks for everything. I received a very kind card from the other hospital that hardly knows me. It meant alot. Perhaps yours got lost in the mail?"
I do hope that you get a card soon. I think for the most part, it is standard for clinics to send them out and because Puddy was such a regular customer with a mom who spared nothing to help her, it would amaze me if they didn't send one. Maybe it was an office slip up, one receptionist thought another had handled it kind of thing but it should be brought to their attention in a few weeks if nothing happens.

[Catty1]

Again, Mary - not to excuse anything - but newsletters are generally in preparation for a couple of weeks minimum, especially in a busy office, and then sent out. I suspect most of the articles in it are a bit "dated"?

{{{{hugs}}}}

[Medusa]

I too would give it another week but if you don't receive one, I agree, that is very disappointing. Puddy was back and forth from the hospital so many times (and for years I'm assuming), especially in the last few months. And the fact that you have spent 30,000 at one hospital over the years should have you at the top of the client list. A wing of the hospital should be named after Puddy!!
I sent a thank you card to both the clinics that dealt with Tiger and received theirs in the same week. Maybe you could send one and say something like "Just wanted to say thanks for everything. I received a very kind card from the other hospital that hardly knows me. It meant alot. Perhaps yours got lost in the mail?"
I do hope that you get a card soon. I think for the most part, it is standard for clinics to send them out and because Puddy was such a regular customer with a mom who spared nothing to help her, it would amaze me if they didn't send one. Maybe it was an office slip up, one receptionist thought another had handled it kind of thing but it should be brought to their attention in a few weeks if nothing happens.

I already had a thank you card prepared and was going to put my check in w/it but I held off until I see if I get a condolence card. I guess I'm just spoiled by my old vet who retired. When my dog Charmin died, he was out of town and he felt horrible that he wasn't here for me. He even hand wrote a two page letter to me. I've always said that my new vet is not warm and fuzzy but it still hurts. When my cat Peeka died, I hadn't found this clinic yet but the one that I did go to sent me a card w/in days and each person on staff signed the card. I usually let things go and try not to dwell on them but this is just bugging me.

[Medusa]

I did the most pathetic thing last night. I looked under my bed for Puddy. In the last couple of months, if she wasn't sleeping in the bathtub, she was under my bed or hers. It was only the last two days of her life after I started her on the B vitamins that she hopped up into bed w/me then went into her carrier to sleep. I knew she wasn't under my bed, obviously, but I felt that if I looked for her that she'd be there and all this would be a dream. It looked like a desert under my bed; I had grown so accustomed to lying on the floor, reaching under there and stroking her, saying "Nite, Puddy Tat. Sure you don't want to come up in bed w/Mommy?" and she would purr like crazy but stayed there to sleep. I've been doing fairly well up until last night. TV has become my good friend now. Instead of keeping me awake, it lulls me to sleep. Sometimes.

[pomtzu]

I already had a thank you card prepared and was going to put my check in w/it but I held off until I see if I get a condolence card.

Mary - are you certain that this vet even sends condolence cards?? - some don't. But you would think with the mega bucks you have spent there over the past few years, that even if it's not a "regular" practice - someone there could pick up a card or even send a handwritten note to you. Is it a big practice? Sometimes the big ones are a lot less personal than the small town ones.

[Medusa]

Mary - are you certain that this vet even sends condolence cards?? - some don't. But you would think with the mega bucks you have spent there over the past few years, that even if it's not a "regular" practice - someone there could pick up a card or even send a handwritten note to you. Is it a big practice? Sometimes the big ones are a lot less personal than the small town ones.

No, I'm not certain. Puddy is the first pet I've lost since going to his practice. I'll give it another week.

[Medusa]

I received a sympathy card from Dr. Lee's office today, hand signed by all the vets. Dr. Lee's was the 3rd signature and he included a scripture, Job 12:10 which says "In whose hand is the soul of every living thing, and the breath of all mankind". The picture on the front of the card is of a calico who looks so much like Puddy that at first I thought they had taken a photo of her and transferred it to the front of the card. Puddy was unusually tiny and topped out at 5 lbs. and the cat in this pic is just as tiny. Well, I feel better now and I'll be sure to send a nice note to Dr. Lee and his staff.

[jazzcat]

I'm glad you got it Mary and it sounds like they took the time to find just the right card in memory of your special girl.