PetSmart Grooming Experience

[Tollers-n-Dobes]

I'm sorry to hear you and Fenway had a bad experience but around here, that is the average price you'd pay (canadian prices anyway) and the amount of time spent at the groomers is just as long, if not longer. It does sound like they didn't do what was expected of them though. Hopefully the next time you get Fenway groomed, it will be better.


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I hate Petco and Petsmart groomers. They treat the dogs there like crap. Before and even more after you made this thread, I will not take any of my dogs now or in the future to Petco or Petsmart!

Did you ever stop to think that there is atleast one person (and yes, there actually is - she's a wonderful groomer & person) on the board that groom at Petco?? I think it's extremely unfair to generalize like that. As others have said, yes there are going to be bad groomers but there are also plenty of good groomers too.

[shais_mom]

I took Keegan to PetSmart and had the delux groom and they had her for 4 hours.
I didn't mind b/c I did a lot of shopping.
Sorry for your bad experience

[Muddy4paws]

A dog in the shop I work in can vary depending how much the dog will allow you to do to him, If the dog is only in for a bath it normally takes around an hour and 1/2 and we dry using hand driers and a blaster but if the dog doesnt like either of these it does put on like an hours cage drying time, but if the dog likes the driers then normally a dog up to a retrievers size will take about an hour and 1/2.

I'm imagining Fenway to be a small dog? I cant see how it would take 3 hours just to bath and blowdry and I can see where you are coming from with that especially if they wasn't busy!

Can I ask what part of him was still wet when you got him back? was it is head? Sometimes we need to give back a dog with a toweled dried head if they get spooked by the driers

[elizabethann]

I'm imagining Fenway to be a small dog? I cant see how it would take 3 hours just to bath and blowdry and I can see where you are coming from with that especially if they wasn't busy!

Can I ask what part of him was still wet when you got him back? was it is head? Sometimes we need to give back a dog with a toweled dried head if they get spooked by the driers

Fenway is 20 pounds. His backside & tail were wet. His head was dry. In fact, they didn't even wash him that well - his muzzle was still dirty.

Glad I didn't tip.