I live just outside of Dallas, so I've been to a number of Petcos & Petsmarts.

It has EVERYTHING to with the stores management. I can go to one store (of either national chain) here in one area, and it's great, perfect. If I go to another area, there are sick, dying animals, dirty cages, and floating fish. I depends on store personnel and whether they actually give a crap.

I also worked as a groomer for years, and there will ALWAYS be abusive groomers mixed in with the good ones. It's just a fact. There are abusive parents, abusive child care workers, abusive pet owners, and abusive spouses. There are plenty of mean people out there and Petco can't avoid them, and can only try to stop groomer abuse if the manager and district manager give a crap.

Whenever you're dealing with live creatures that can't speak for themselves and there's a profit to be made, there is going to be abuse.