Keep in mind that every PetCo is different. Sometimes PetCo will get stuck with a crappy manager and things go wrong, and you can tell when you walk into the store that the small animals look unkept. Other stores however, are in great condition all the animals are well cared for and they have excellent staff. We have a few Pet Talkers that work for PetCo, I highly doubt that they would work for them if the conditions were as horrible as PETA claims them to be.