Hmmm, not sure what the context of the questions were written in. A "contingency" is a back up, of sorts. What type of "release" are they referring to? I'm thinking it might be some sort of release from liability on their part, should you get injured volunteering?

As for the letter of conduct...You need a letter of conduct? That one has be baffled too! Help, more info. needed Do you have a copy of the application? You might want to give the SPCA branch your volunteering for a call. I'm sure they'd help you out