A What operating system you use ( example: Windows XP) - we are on Windows XP

B. What browser you use, including the version number ( example:Internet Explorer verion 6.2) - I just checked and mine is Internet Explorer version 6.0. What I can't tell you is whether the laptop I use for work has the same problem, but I will test it and see.

C. What kind of Internet connection you have-cable modem

D. When (time of day) this happens-no specific time, Karen. Anytime, actually

This has only been happening the last week or so. Sorry I can't be more specific about that. But it has never happened before on this same computer, where nothing has changed.

Hope this helps.

Logan