Kim, why can't they just replace the whole camera? They can see that you have had nothing but problems with this one. Why don't you tell them you have had nothing but problems with it since you had, and would really appreciate a replacement camera. There is something indeed wrong that keeps messing up the usb port on it.

Tell them you like the camera, and all the options, but you would really appriciate a new one to replace the faulty one.

Just an idea, I really think, you will probably have the same problem with it again, and deserve a new one!

I really hate that you are having such problems with your camera, it is just not fair to you to have to keep dealing with these problems! Afterall, you did probably pay a pretty price for it and probably got a lemon in the garden of cameras. I hope you get your problem solved.

Willie