Amy,

Welcome to the wonderful world of retail at Christmas time!!! I'm sorry you had to listen to his $hit. Sounds like he had an issue WAY before he even got there. Like Phred said, you were 48 times too nice. I know how difficult it can be when an unruly (and I use the term lightly as this is a family website) customer just can't be satisfied, no matter what you do. It also sounds like he uses being in a wheelchair as an excuse to abuse people. You do not have to put up with it and I'm glad you got the managers involved. I'm sure they understood.

Just take a deep breath, let it out and keep saying to yourself..."Only 10 days till Christmas is OVER!!!!" It might help.

Hang in there. Good luck on your finals!