Wow what a jerk! I agree with everyone that you behaved in a very professional manner and were much more polite than I probably would have been. Yesterday must have been a day for the *meanies* to come out. I work for an eye doctor and one of our patients came in at 12:30. Her appointment was for 1:00. All she did for 1/2 hr. was complain in the waiting room to all of the other patients about how "slow" we were. You should have heard the fuss she made when she was taken back at 1:00, complaining that she had been waiting for 1/2 hr. Sometimes working with the public can be very stressful. So much for it being the season of peace on earth. By the way, the groomer who does Bella would have not helped this guy either. She is booked about 2 weeks in advance. I hope your exams go well and today will be a better day.