You know it sounds like they are trying to charge you for the spaying fee, that you paid for out of your own pocket. I was just looking at the link from one of the other post, and that is what the are charging for a female that has already been altered, does that sound right? I am not familiar with HEADS, but that part I did read. Sound kind of strange to me. Afterall you have been out the funds to alter Eli yourself. Sorry, I probably don't know what I am talking about, it just sounds wrong that they are doing you this way.