I agree with what has been said. I hope you end up working there. As they certainly need a person with a better attitude on the front desk. I wonder how many potential owners they have lost after talking to that unhelpful woman.

I would like to praise the employees at our local Branch of RSCPA, as they are so helpful & polite.

In fact when we went to adopt Tigs on Sunday, the bloke on reception recognised me & Steve from a year ago
(As he wasn't working when we picked up Milly in March)

Or to be accurate he remembered that we adopted George (He said his shelter name - CPC) and asked now he was doing. So of course I babbled for 10 mins about how great George is and emailed him some updated photos of both George & Milly, when we got home. But what a great employee to remember one cat after a year. (Though if you were going to remember one cat, it would have to be my baby George)