Bad news and good news all in one thread....
Too bad that happened with your friend... it always stinks when a friend lets you down..(in big AND small ways). But hey who better for a sitter than someone who can administer help if it is needed.
I like it too when doctors and others take the time to remember my name. When I had my wisdom teeth out and I went back for a checkup..(to make sure everything healed up o.k.) the receptionist remembered my name... that made me feel good. If they care enough to remember your name... than they care about helping you.

*KISS THE KITTIES FOR ME*