well in new zealand having volunteers would not be a problem, u cant just sue people when u feel like it here, for anything , it cost big bucks to do that and most people just cant afford it, of course the down side of it , is if u get cut up bad by some doctor u cant sue him really, it would cost millions.
I think most pet shops do their best, i have not seen a bad one here yet and i do take notice.
i think tikeyas mom was just making a point on something she/he observed.