Thank you everyone for your suggestions and support. I guess things like this happen more often than I thought!

Katie, I couldn't believe it when I read what happened with your mom and her dog! That is absolutely outrageous! I can't even begin to imagine how horrified and angry I would have been if something like that had happened. **hugs** Did your mom at least file a complaint on that situation?? That vet should have been fired for doing something so underhanded as that...

Pam, it's realy awful how that vet treated your Ashley! There's just no reason for behavior like that from professionals!!
**hugs**

I sent all of your responses and suggestions to my mom, and here is what she wrote back to me:

Thanks for sending the feedback. At the least if I ever have this situation again I will be able to head off any problems ahead of time. But maybe this will alert other pet owners who have yet to deal with an overnight clinic to have their vet call ahead and not go until they get a response. We have been so lucky our pets were very healthy most of their lives and this is the only bad emergency experience we've had. We have a lot of pet owners in this area so someone reading this might be helped and have a much smoother transaction than I did.

Love,

Mom
I just wanted to also let you peole know how much it means to have you all here to turn to.
**hugs**
Karen