Karen,

What a horrible thing that must've been for your Mom. But she shouldn't beat herself up over it. And yes, I would file a formal complaint not only with the BBB but also with the AVA.

I had an experience where I had my kitten (10 weeks) tested for Feline Leuk and Aids. The vet told me she tested positive. Her exact words were "So, when do you want to euthanize her!!!!!!" I was horrified and devastated. This was a kitten I bottle fed from 2 weeks of age. I took her outta there as fast as I could (knowing that at 10 weeks, it's possible to get a false positive reading). It's a good thing I did. I had another test done where they draw blood and send it out. It came back negative. I changed vets.

I would definitely file a complaint.