Wow. I feel ecstatic with your comments. I took your advice and performed the following things below.
1. Ask them short questions, around 5-10. Most of them provided very positive feed back.
2. Created a drop box to receive any suggestions from customers. Planning to open it at the end of the month.
3. With regards, with Karen suggestion, I have not tried it yet. I am not sure if I need rectifications on my website, and the tools I used. I consulted some of my IT friends already and they mentioned about audit management software that can upgrade my system. Anyway, I think this is not important to mention.
Thank you very much!
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