It is Caturday! - and a shirt!

[Karen]

Doesn't Teespring need to get a certain minimum number of orders before it can actually process them and make the shirts? Until it gets that number, the orders it has gotten before are tentative.

I would guess, Pom, that your order is in line there, counted as one in the series, but the required number hasn't been reached yet. If that does happen, then your shirt will be made and shipped and your card will be charged. If the required number isn't reached by the deadline, then the orders that have been submitted are cancelled and your card is not charged.

Am I right here, Karen? And is this what might be going on, Pom?

Best wishes for all concerned!

Pom ordered "between" campaigns, unfortunately, and they were apparently unable to move her order to the "new" campaign.

[pomtzu]

Pom ordered "between" campaigns, unfortunately, and they were apparently unable to move her order to the "new" campaign.

And as best as I can tell - they never made an attempt to move my order to an open and active campaign that had the same item on it. That would require some thought on their part I suppose, and no one chose to make that move or put any effort into it. That's okay, since they lost me as a customer before I was able to get started. I know that ONE pi$$ed off customer is going to make no difference to them - but if they treat other customers as I was "treated" - then eventually their lack of response to situations such as this could take a toll.

Glad that everyone else here is satisfied with them - you lucked out!

[phesina]

Oh, dear.. Well, that's too bad, then. They should have at least let you know what was going on.

[pomtzu]

Oh, dear.. Well, that's too bad, then. They should have at least let you know what was going on.

Exactly!!!! A company that is worth their salt, so to speak - will keep the customer INFORMED regarding any order, disputes, delays, etc, etc. If they choose to ignore the issue that their customer has an issue - then they are digging their own "proverbial grave". I worked in customer service for 30+ years - 21+ of those years with the same company. Had I not responded to a client's request, issue, etc, and not kept that client informed - then I would have been looking for another job elsewhere when the company president got wind of my "dereliction of duty". Afterall - keeping the client happy and satisfied is what it's all about, and bottom line is - that client is my paycheck (by way of my company's owner). No customer satisfaction, then that customer will take his business elsewhere.

Okay - seriously done with this mess. To Teespring - I am just a pain in the butt drop in the bucket.

[kuhio98]

Yeah, Teespring seems to be having some issues. I've tried for 2 days to order a Caturday shirt. It takes my order, I fill in in my address and when I click on the payment option, it goes into the black hole and eventually times out. No error message or anything. But the shirt is not "reserved" when I go back in.

So Karen, it's not like we're not trying. But, I'm reaching my limit with Teespring too. But, we'll keep support Pet Talk.

[Karen]

Yeah, Teespring seems to be having some issues. I've tried for 2 days to order a Caturday shirt. It takes my order, I fill in in my address and when I click on the payment option, it goes into the black hole and eventually times out. No error message or anything. But the shirt is not "reserved" when I go back in.

So Karen, it's not like we're not trying. But, I'm reaching my limit with Teespring too. But, we'll keep support Pet Talk.

That's terrible! What browser do you us, Lisa?

[kuhio98]

That's terrible! What browser do you us, Lisa?

I've tried both explorer and Firefox. Same issue.
I just placed an order on another website using Firefox thru Paypal and it went through. But no luck yet on Teespring. Will keep you posted.

Update: Not 2 minutes after beotching about this, I was successful in reserving Bobcat a shirt. No problems at all. So, whatever you guys did, worked!