It is burned in my memory. I was at work, talking to one of my favorite customers in New England who owns his company. He said, "Maggie, a plane just hit the World Trade Center." We both speculated it was a rogue small plane off track. We soon learned how wrong we were. Internet access became problematic, but I managed to get CNN on line and never cut the access. People from all over my company came to check on my computer. We were absolutely numb. Our duties went on, but we weren't really functioning. The whole nation was on anesthesia as all the events unfolded.