In response to #1:

When I give you my insurance card, enter the information into your database accurately.

The first mistake I can understand, after all, APWU and NALC are very close acronyms. However, the insurance companies are different, and I dislike getting billed for covered items for the 17th time because you enter what you thought it was and not what is actually is.

I don't know the billing codes for different items related to coverage, you do. If you enter them incorrectly, you won't have for the error, I will. You get paid to know the codes and the billing systems. It's your job, it's what the practice pays you for, and it's part of my bill.

#2

If I've told your office 4 times that I'm allergic to a drug, please enter it into my records. I can't. Again, your job, not mine.

#3

If I have an appointment at 0800 and I show up at 0730, it's because I just left work and I scheduled the appointment to fit into my schedule. I understand you need a few minutes to open, but all I'm going to do is sit in the waiting area and wait. I understand there are emergencies, but if I schedule an appointment for 0800 and you don't see me until 0900, I'm going to be irritated. Don't bother taking my blood pressure. Respect for time frame goes both ways.