One time I was giving a young mother with her two children a tour along with an older lady that had joined us. They were good little kids but the little boy got to noisy for the older lady & she told the mother to shut the little boy up. The older lady, little girl & I proceeded into the parlor room & the mother stayed in another room with the little boy. I ended up going between rooms & apolgizing for the older ladies actions. Both were paying guests. I thought at the end of the tour they would go there separate ways but they both ended up in the gift shop. The mother was a good mom & bought the children some books & the older lady bought some books too. I hate to say this but the older lady reminded me of a mean old prison warden. She looked like she could eat nails. With the cell phones there is nothing like hearing about the trials & tribulations of peoples lifes.