Reminds me of some of my calls (mandated by management) to our help desk.

If one of our machines is down more than 1 hours, we HAVE to call the help desk, even if we already know what's wrong with it, adding 1/2 hour or more to the downtime.

I made a call (mandatory) for a BSOD on a machine's control computer.

The tech's answer.......it can't do that, it's a Linux OS. (No, it's winbloze, they "upgraded" it from QNX)

Hang up, call help desk back.......

Can I get a tech who knows WTH he's talking about?

And they connect me with the tech I just hung up on.

They wonder why we call them the helpless desk.