Grrrr.... customer "service"

[moosmom]

Good for your for standing your ground, Kim.

[pomtzu]

I think the same about Comcast as you do - crappy service and ripoff prices - and that's why we don't have them!

That CS person sounded out of line with her snotty comments tho. I don't think even Comcast would have approved of her rudeness!

[happylabs]

Yes, I ditched Comcast a few years ago for DISH. Their prices seemed to be more inflated than the others. There was some other charge issue I had with them but now I cannot recall what it was. DISH will work with you if you want to lower your bills. Also, I got free HBO and STARZ for 3 months awhile back when I called to see if they had any new promotions. I think it is all in who you get when you call.

[DJFyrewolf36]

When you cancel put in a negative report on their customer service too...I wouldn't have been as nice as you lol. I had problems with Comcast until I switched to the small business plan. I had to drop it though because we couldn't install here. Be warned, the canceling process is a real pain in the rear...at least it seems to be here.

[Medusa]

Wow! That so-called CS person was incredibly rude to you! I would've asked for a supervisor then and there. I had a bad experience w/CS of another business and I ended up cancelling my order as well. I wonder how these people get the CS jobs. They certainly have no phone and people skills.

[Taz_Zoee]

Wow! I've not had to experience that. But my boyfriend did switch us from Comcast to Dish a few years ago as well. I hope you will be happy with Dish. I've had to call them several times for things and have always had a good experience. Once I was waiting for the box to do something and the woman and I began talking about our dogs. It was great!

[happylabs]

Not to hijack your post, but it seems that generally, wherever you go these days customer service is lacking or non-existent.

[catnapper]

Wow! That so-called CS person was incredibly rude to you! I would've asked for a supervisor then and there. I had a bad experience w/CS of another business and I ended up cancelling my order as well. I wonder how these people get the CS jobs. They certainly have no phone and people skills.

That freminds me.... I asked to speak to her manager. She said "I don't have a manager, I have a supervisor" Oh. My. God. I statred at the phone as if to see if I heard right.

We still haven't called to cancel because the phone company is sending us a modem. I refuse to pay $150 hookup charge when everything is here to connect myself