Quote Originally Posted by boomersooner View Post
I kinda like having the same person groom each time, too....I don't imagine that happens at Petsmart.
Petsmart has so many different groomers, that you never know who you'll get, unless you ask for a specific one. Unfortunately they have a pretty big turnover of people, and it seems the good ones don't stay long. Based on what happened, and not knowing anything about these people, is why I chose not to go back. It could have been an isolated incident, but I'm not willing to chance it and put my pups safety in their hands.