Thanks for your honest input.

In regards to the sofa, she asked my opinion of how that particular leather would fare. I told her. I sell ooodles of white-ish sofas, especially microfiber. In fact, I sell them with confidence in the ability to keep them clean (I had one myself a couple years ago) but I also tell customers what they can expect from their white sofa.... in other words, they know how to maintain them and what to expect.

The leather my customer asked about was one I HATED having on the sales floor. It came in from the warehouse dirty and only collected more dirt the longer it stayed on the floor. This customer also wanted WHITE white, not bone As she was leaving, she admitted she was replacing a ruined white leather sofa. She apparently hated how it showed surface dirt. So she KNEW what to expect but yet wanted me to tell her that our leather wouldn't show the dirt???? Ummm.... no.

So I was glad I told the truth, because I could see her being the kind of person to call in 6 months screaming at me for selling her a white leather sofa... how dare I allow her to buy it when I knew it would stain so easily. Oh yes, I get those calls from other sales people's customers. Funny, I never get those calls from my customers. The other sales people know to pull me in on their customers now when they hear about pets because they know I'll sell them the right fabric and avoid that call in 6 months.

I have to laugh at those people because when what I said would happen, happens, they scream at me for allowing them to make a bad decision. I merely say, "Mrs. Smith, I remember explicitly explaining to you that this would be expected" and they always admit I had.