The United States Postal

[Lady's Human]

I don't expect someone jeopardize their lives to make a delivery.

HOWEVER.......I would expect at least a minor attempt at communicating with the customers. A phone call when delivery is suspended for an issue is not an unreasonable request.

Unreasonable is to tell a customer "We mailed notification to you" when the notification is to tell the customer that mail isn't going to be delivered. (I should just say screwit and put a holdout for my address in the machines tomorrow night, but that would subject me to termination)

[pomtzu]

Phone calls - I doubt that's in their job description.

In a small delivery area such as yours, and only a portion affected by non-delivery, it might be doable - if they had phone's # for these people - which they probably don't.

Even tho I'm in a rural area - the actually delivery area is huge - with hundreds of miles of 2 lane roads - with thousands getting mail delivery. Phone calls just wouldn't be a practical solution. We consider ourselves fortunate to see a snow plow the same day it snows. When we first moved here it was much less populated, and in a heavy snow, we might see a plow after 3 or 4 days. We saw more of the National Guard some winters, than we did of the highway department.

[sparks19]

Oh I've definitely had my issues with the Postal service. Drives me CRAZY when I pay extra for delivery confirmation and on HALF of my packages they don't scan them and track them so I have no idea where they are. No idea if they've been delivered. I've had quite a few packages go missing and then when I call and make a claim they suddenly resurface.

I don't really have any complaints about my delivery driver. She's pretty good and very nice. When we got that big storm a month or so back they didn't deliver or pick up that saturday during the storm ... it just wasn't safe and I doubt the truck would have made it around without getting stuck a hundred times lol. But they sent two trucks around on monday to get everything delivered.

[aTailOf2Kitties]

i live in a small town (actually I'm out in the county, near the small town). My Post office has no idea what my phone number is, nor any of the other thousands of people with standard mailboxes in this town. What are they supposed to do? grab a phone book and start calling everybody with a name and address they've ever delivered to?

[smokey the elder]

I don't like that it's hard to get the number for your local post office. I had trouble with bills not being delivered, and then getting late fees on them, and tried to contact them. I even had a bank change my credit card number because I never received a statement one month. I know thousands of pieces of mail get delivered just in a small area. I have the most problems with substitute carriers, who can't seem to tell a 6 from an 8 (last # in my street address.)

I think Postal "Service" has tremendous variability from place to place.

[Lady's Human]

i live in a small town (actually I'm out in the county, near the small town). My Post office has no idea what my phone number is, nor any of the other thousands of people with standard mailboxes in this town. What are they supposed to do? grab a phone book and start calling everybody with a name and address they've ever delivered to?

The USP has one of the largest customer databases in existence. It would not be difficult at all to extract that data for most customers.

It's a very simple process.

The carrier reports to the postmaster that they could not deliver to addresses X,Y,and Z. The postmaster (or supervisor....or assistant supervisor...........or the assistant to the assistant temporary supervisor) punches the addresses into the computer and sends out a robocall saying "we could not deliver to your mailbox today for Z reason, please call XXX-XXXX to discuss the matter"

Robocall goes out, the customer knows they won't get their mail until whatever issue it is is taken care of, and everyone knows what in heck is going on.

With the IT backbone and customer database the USP has, it wouldn't be difficult at all. Where do you think the Census get the data to come talk to or call you? They don't gather it out of thin air......

[Cinder & Smoke]

GOOD GRIEF!!

"We mailed a suspension of service notice to everyone who was affected"


How am I going to get the notice IF YOU'RE NOT DELIVERING MAIL TO THE ADDRESS????

> shakes head <
Postal Logic at it's best.

Makes me wonder if OUR PostMistress got detailed up to your PO.
She'd fit right in.

[DJFyrewolf36]

"We mailed a suspension of service notice to everyone who was affected"

This is about as wonderful as my ISP tech support saying "We emailed you an answer to your support ticket"

I CAN'T GET ONLINE thats why I called you!!

One good note about the Post Office here...they fixed my vandalized lock without making me pay the lock change fee. It was like pulling teeth from a Rhino but at least they did it!

[lizbud]

The USP has one of the largest customer databases in existence. It would not be difficult at all to extract that data for most customers.

It's a very simple process.

The carrier reports to the postmaster that they could not deliver to addresses X,Y,and Z. The postmaster (or supervisor....or assistant supervisor...........or the assistant to the assistant temporary supervisor) punches the addresses into the computer and sends out a robocall saying "we could not deliver to your mailbox today for Z reason, please call XXX-XXXX to discuss the matter"

Robocall goes out, the customer knows they won't get their mail until whatever issue it is is taken care of, and everyone knows what in heck is going on.

With the IT backbone and customer database the USP has, it wouldn't be difficult at all. Where do you think the Census get the data to come talk to or call you? They don't gather it out of thin air......

Why don't they take your suggestions to make the PS a better
experience?

I don't have anything to complain about, my Postman is very nice,
and goes that extra step to ring my doorbell when the mail won't
slide through the mail slot.