The United States Postal

[sparks19]

Oh I've definitely had my issues with the Postal service. Drives me CRAZY when I pay extra for delivery confirmation and on HALF of my packages they don't scan them and track them so I have no idea where they are. No idea if they've been delivered. I've had quite a few packages go missing and then when I call and make a claim they suddenly resurface.

I don't really have any complaints about my delivery driver. She's pretty good and very nice. When we got that big storm a month or so back they didn't deliver or pick up that saturday during the storm ... it just wasn't safe and I doubt the truck would have made it around without getting stuck a hundred times lol. But they sent two trucks around on monday to get everything delivered.

[aTailOf2Kitties]

i live in a small town (actually I'm out in the county, near the small town). My Post office has no idea what my phone number is, nor any of the other thousands of people with standard mailboxes in this town. What are they supposed to do? grab a phone book and start calling everybody with a name and address they've ever delivered to?

[smokey the elder]

I don't like that it's hard to get the number for your local post office. I had trouble with bills not being delivered, and then getting late fees on them, and tried to contact them. I even had a bank change my credit card number because I never received a statement one month. I know thousands of pieces of mail get delivered just in a small area. I have the most problems with substitute carriers, who can't seem to tell a 6 from an 8 (last # in my street address.)

I think Postal "Service" has tremendous variability from place to place.

[Lady's Human]

i live in a small town (actually I'm out in the county, near the small town). My Post office has no idea what my phone number is, nor any of the other thousands of people with standard mailboxes in this town. What are they supposed to do? grab a phone book and start calling everybody with a name and address they've ever delivered to?

The USP has one of the largest customer databases in existence. It would not be difficult at all to extract that data for most customers.

It's a very simple process.

The carrier reports to the postmaster that they could not deliver to addresses X,Y,and Z. The postmaster (or supervisor....or assistant supervisor...........or the assistant to the assistant temporary supervisor) punches the addresses into the computer and sends out a robocall saying "we could not deliver to your mailbox today for Z reason, please call XXX-XXXX to discuss the matter"

Robocall goes out, the customer knows they won't get their mail until whatever issue it is is taken care of, and everyone knows what in heck is going on.

With the IT backbone and customer database the USP has, it wouldn't be difficult at all. Where do you think the Census get the data to come talk to or call you? They don't gather it out of thin air......

[lizbud]

The USP has one of the largest customer databases in existence. It would not be difficult at all to extract that data for most customers.

It's a very simple process.

The carrier reports to the postmaster that they could not deliver to addresses X,Y,and Z. The postmaster (or supervisor....or assistant supervisor...........or the assistant to the assistant temporary supervisor) punches the addresses into the computer and sends out a robocall saying "we could not deliver to your mailbox today for Z reason, please call XXX-XXXX to discuss the matter"

Robocall goes out, the customer knows they won't get their mail until whatever issue it is is taken care of, and everyone knows what in heck is going on.

With the IT backbone and customer database the USP has, it wouldn't be difficult at all. Where do you think the Census get the data to come talk to or call you? They don't gather it out of thin air......

Why don't they take your suggestions to make the PS a better
experience?

I don't have anything to complain about, my Postman is very nice,
and goes that extra step to ring my doorbell when the mail won't
slide through the mail slot.